PRIVACY POLICY
EC Premium Insurance Agency is committed to protecting your privacy and ensuring that your
personal information is handled in a safe and responsible manner. This Privacy Policy outlines
how we collect, use, and protect your personal information when you engage with us through SMS communications.
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Website: https://www.ecpremiumservices.com/
Phone Number: 915-494-1366
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By opting in to receive SMS messages from EC Premium Insurance Agency, you agree to the
terms outlined in this Privacy Policy and our SMS Terms and Conditions. If you have any
questions or concerns, please contact us directly.
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1. SMS Consent Communication
When you opt in to receive SMS communications from EC Premium Insurance Agency, we
collect your phone number and any other necessary information to communicate with you via
text messages. This information is not shared with third parties for marketing purposes. We
respect your privacy and are committed to keeping your data secure.
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2. Types of SMS Communications
If you have opted in to receive SMS messages from EC Premium Insurance Agency, you may
receive messages regarding the following:
– Appointment reminders for spay/neuter procedures, vaccinations, or check-ins
– Follow-up messages regarding your pet’s recovery, post-operative care, or lab results
– Billing inquiries or payment reminders related to veterinary services
– Notifications about clinic closures, schedule changes, or pre-visit instructions
Example message:
"Hello, this is a friendly reminder of your upcoming appointment with EC Premium Insurance
Agency on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."
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3. Message Frequency
The frequency of SMS messages may vary based on the type of communication you are
receiving. For example, you may receive up to 5 SMS messages per week regarding
appointments, billing inquiries, or other related communications.
Example:
"Message frequency may vary. You may receive up to 5 SMS messages per week regarding
your appointments or account status.
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"4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier's
pricing plan. These fees may vary if the message is sent domestically or internationally.
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5. Opt-In Method
You may opt in to receive SMS messages from EC Premium Insurance Agency in the following
ways:
– Verbally, during a conversation with a representative
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6. Opt-Out Method
You have the right to opt out of receiving SMS messages at any time. To do so, simply reply
"STOP" to any SMS message you receive from EC Premium Insurance Agency. Alternatively,
you can contact us directly at 915-494-1366 to request removal from our messaging list.
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7. Help and Support
If you are experiencing any issues or need assistance, you can reply with the keyword "HELP"
to any SMS message you receive. Alternatively, you can contact us directly at 915-494-1366, or
visit our website at https://www.privilegedcritters.com/ for more information.
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8. Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent
box on our forms. By not providing consent, you will not receive SMS communications from EC
Premium Insurance Agency.
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9. Standard Messaging Disclosures
– Message and data rates may apply depending on your carrier's plan.
– You can opt out at any time by texting "STOP" to any SMS message you receive from EC
Premium Insurance Agency.
– Message frequency may vary.
Information We Collect
Information We Collect
We may collect personal information such as your name, address, Social Security number, date of birth, financial information, and, if applicable, health information when you apply for insurance, file a claim, or interact with us through our website, phone, email, or in person. This information is used to provide insurance quotes, process claims, and manage your policies.
Sharing of Information (GLBA Compliance)
We may share your personal information with affiliated companies, such as underwriters or reinsurers, to provide insurance services. We may also share information with non-affiliated third parties, such as claims adjusters or payment processors, as permitted by law. You have the right to opt out of certain information sharing with non-affiliated third parties by contacting us at 915-494-1366 or visiting https://www.ecpremiumservices.com/opt-out.
Protected Health Information (HIPAA)
If you purchase health-related insurance products, we may collect protected health information (PHI) as defined by HIPAA. We safeguard your PHI in accordance with federal and state laws, using it only to process claims, coordinate care, or as required by law. You have the right to access, amend, or request restrictions on your PHI by contacting us at 915-494-1366.
Data Security
We use industry-standard security measures, including encryption, firewalls, and secure servers, to protect your personal information from unauthorized access, use, or disclosure. Access to your information is restricted to authorized personnel only.
Your Rights Under State Privacy Laws
If you are a Texas resident, you may have rights under the Texas Data Privacy and Security Act to access, correct, or delete your personal information. California residents may have additional rights under the CCPA, including the right to opt out of the sale of personal information. To exercise these rights, contact us at 915-494-1366 or submit a request at https://www.ecpremiumservices.com/privacy-request.
Website Data Collection
Our website may use cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings or by visiting our cookie consent tool at https://www.ecpremiumservices.com/cookies.
Children’s Privacy
Our services and website are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at 915-494-1366.
Changes to This Privacy Policy
We may update this Privacy Policy from time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website or by sending you a direct notification. The effective date of this policy is June 20, 2025.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ecpremiumservices.com
Phone: 915-494-1366
Address: EC Premium Insurance Agency, [Insert address], El Paso, TX
Website: https://www.ecpremiumservices.com/contact
